I am writing this letter in support of a Service Representative who went out of his way to solve an issue I had with my tractor. When I called in and informed the Representative (Evert at the Dayton, VA location) that I thought my Fuel Relay might have gone bad, he asked me some technical questions to prove the relay was bad or not. I performed the tests with some reservations because my VM was providing me some unusual responses. But in the end I could see that things were not normal on the tests. Evert stayed with me over a couple of calls and we proceeded with my determination that the relay was a fault. The locality did not have any to sell me one but Evert provided me another location that may have one. Sure enough they did have one. I retested the new relay and sure enough the old one was bad. The, I was back in the field the next day making hay. I want to thank Evert and your organization for such helpful staff.
We purchased a used Monosem planter several years ago and added some updates to it, added some parts and what-have-you and I was just calling to thank Kevin and all your guys who helped us out. The PTO shaft went out on that Monosem planter and I called him and y’all had one but we needed to get going that day and he took the time to look up the specs and dimensions on it and we purchased one here at the NAPA parts store and I really do appreciate that. [You] fellows [have] always been very helpful and have always … gone out of your way to do things for us and help us out. And I really do appreciate [that]. You don’t find that very often. Him passing up a sale to help us get going and get what we needed planted before it rained. He saved the day. You don’t find that kind of service very often. I just wanted to let you know that all the guys, but especially Kevin, have really helped us out and we really appreciate it. Thank you very much.” - from Virginia Beach, VA.
Thank you so much. You guys down there are unbelievable. I'm telling you that you guys have got to be the best part folks in all the world. Working like that just to get me that solenoid for that coil. Thank you, thank you so much. We got it and everything worked out good. I'll be talking to you there when I need parts again. With my luck, I'm sure it will be regularly. Thanks Nelson.